How to Buy
Register on the Marketplace and discover a variety of authentic products. Take advantage of exclusive offers and support local commerce.
Customer FAQs
The estimated delivery time of a product, by shipping method, is available on the respective product page, ‘Delivery in xx – yy days’ and varies depending on the type of product and the Seller.
Each seller chooses the shipping methods they want to offer, as well as the cost of each one and the geographical areas of Portugal they ship to. The shipping methods, cost and estimated delivery time can be found on each product page and at the checkout.
Customers have the option of paying their orders directly to the retailers.
This solution will make it possible to pay for orders by transferring them directly to shopkeepers using one of the following methods:
- MB WAY (telephone contact provided by the merchant)
- Direct bank transfer (via IBAN)
- SPIN (new payment tool made available by Banco de Portugal)
When the payment details are made available during the order checkout process, a reference is provided which must be entered on the receipt(s) of the method(s) used, in order to facilitate checking by the merchant.
It is also permitted to purchase products with payment to be made in a physical shop, directly to the merchant(s).
Shipping is the responsibility of the Seller.
TOMI’s Marketplace allows merchants to make their products available for sale.
Any private customer in Portugal over the age of 18 can buy Marketplace products via the website, app and TOMI.
If you have any questions about the information and services available on our marketplace, or if you encounter any difficulties using the platform, we are happy to help.
To facilitate your communication, we have provided a contact form below. Choose the subject and fill in the form carefully so that we can respond in the most appropriate way. If your question doesn’t fit any of the available options, select ‘Other’ and describe the desired subject. Suggestions will appear as you type.
To send compliments, suggestions or formal complaints, please use our electronic Suggestion Book.
Important note: Please do not include personal financial information.